Data Access Information
ASEKO Connected Devices and Related Services | Version [to be completed], effective from [to be completed]
This notice provides information required before the purchase of an internet-connected ASEKO Device and before conclusion of a contract for the Related Services under Regulation (EU) 2023/2854 (EU Data Act). It should be read together with the applicable ASEKO End User License Agreement (EULA) and Privacy Policy available at https://account.aseko.cloud/terms-of-service.
1. Products, services and data holder
Covered products and services. ASEKO pool-technology devices capable of internet connection and the related Pool Remote, Pool Live and Aseko.cloud applications, ASEKO Cloud and supported official ASEKO API. The precise functions and data depend on the device model, configuration, connected accessories, enabled functions, User settings, connectivity and technical availability. A separate professional, enterprise or other product offered under separate terms is not covered by this notice.
Data holder and service provider. ASEKO, spol. s r.o., Maternova 610/5, Kunratice, 148 00 Prague 4, Czech Republic, ID No. 40766471, VAT No. CZ40766471, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 2870 (ASEKO). Contact: support@aseko.cloud; +420 246 083 600. Delivery address: Vídeňská 340, 252 50 Vestec u Prahy, Czech Republic.
2. Data generated
The categories below describe ASEKO Devices Data and Related Services Data that may be generated. “Available Data” means data that ASEKO lawfully obtains or can lawfully obtain from the connected ASEKO Device or Related Services without disproportionate effort. The examples are illustrative; not every ASEKO Device generates every category or makes it available in every access channel.
Type of data | Examples | Format | Estimated volume | Frequency |
Measured device values | Disinfection level, pH, water temperature, water level, filter pressure, solar temperature, water flow, salinity, electrode performance | Numeric values with timestamps; visual display and structured data, including JSON through supported API access | Low; typically units to tens of kB per day per device | Continuously or at short intervals while online |
Alarm and status data | Device status, alarms, codes and descriptions, start/change/end of an alarm | Structured, timestamped data; visual display and, where supported, JSON | Low; typically units to tens of kB per day per device | When status changes or an alarm occurs, changes or ends |
Settings and configuration | Pool volume, target values and temperature, filtration times, dosing settings, backwash settings, target water level | Structured configuration data; visual display and, where supported, JSON | Low; typically units to tens of kB per day per device | When settings are changed or synchronized |
Technical and operational events | Changes to device settings and selected operational, diagnostic and technical events | Structured logs or event records with timestamps; where supported, JSON | Low; typically units to tens of kB per day per device | When a relevant event occurs |
Device and service management data | Device association with a User Account, device name and notes, shared access and relay name | Text or structured records; visual display and, where supported, JSON | Low; typically units to tens of kB per day per device | When the User creates, changes or deletes the relevant item |
User commands and related service activity | Remote-control commands, canister reset or refill records and other actions concerning the connected device or Related Services | Structured event records with timestamps; where supported, JSON | Low; typically units to tens of kB per day per device | When the User performs the relevant action |
3. Generation, storage and retention
While an ASEKO Device is online, data may be generated and transmitted continuously, at short intervals or when an event or User action occurs, as indicated above. Current values may also be available directly on the device. Available historical device data is stored in ASEKO Cloud for a limited period, typically 30 days. Configuration, account, security, support and legal records may be retained for the period necessary for the relevant purpose or required by law. ASEKO does not undertake to store Available Data indefinitely. Personal-data retention is described in the Privacy Policy.
4. Access, retrieval and erasure
Available Data may be viewed through the supported functions of the Applications and User Account. Selected Available Data may also be accessed through the supported official ASEKO API in the format specified in the applicable API Documentation, currently JSON. These access channels are provided by ASEKO without a separate License, subscription or API-access fee.
Where Available Data are not directly downloadable through the Applications, User Account or supported ASEKO API in the format required by applicable law, the User may submit a simple electronic request to support@aseko.cloud. ASEKO may carry out proportionate verification and will provide such data without undue delay and free of charge in a comprehensive, structured, commonly used and machine-readable format, currently JSON, together with the metadata necessary for their interpretation and use, to the extent required by applicable law.
Where available, the User may delete information through the User Account or request deletion through support@aseko.cloud. Account deletion may terminate functions requiring the account and may irreversibly delete settings, history and other data. Deletion is subject to applicable legal, security and retention requirements. Users should retrieve any data they wish to retain before deletion or expiry of the applicable retention period.
5. ASEKO’s use of Available Data
ASEKO may use Available Data to provide, operate, secure, maintain and improve the Applications, Related Services and ASEKO Devices; display measurements and status information; store history; provide notifications, diagnostics and support; troubleshoot incidents; protect service stability; manage User Accounts; develop products and services; and comply with legal obligations. Non-personal Available Data are used on the basis of the EULA and other applicable terms agreed with the User. Personal data are processed under the Privacy Policy and applicable data-protection law.
6. Making data available to a third party
At the User’s request and to the extent required by applicable law, ASEKO will make Available Data accessible to a third party selected by the User through the supported official ASEKO API or another reasonable method designated by ASEKO. The User must identify or authorize the third party and the relevant ASEKO Device and data scope. ASEKO may apply lawful identity, authorization, security, confidentiality and personal-data safeguards. ASEKO does not charge a separate fee for supported access under the EULA; the third party may charge for its own service. The third party’s subsequent processing is governed by its own terms and applicable law.
7. Trade secrets and security
ASEKO is the holder of any ASEKO trade secrets contained in Available Data. If another person is the trade-secret holder, ASEKO will identify that person where required by applicable law. Proportionate technical and organizational measures may be agreed and applied to preserve confidentiality, security and the integrity of ASEKO Devices, Applications and infrastructure, without unlawfully hindering the User’s data-access rights.
8. Duration and termination of the Related Services
The Related Services covered by the EULA are provided without a License or subscription fee. The EULA and License have no fixed expiry date and continue until terminated in accordance with the EULA. The User may terminate at any time by ceasing use and, where applicable, deleting the User Account. ASEKO may modify, suspend or discontinue a Related Service as set out in the EULA. Termination or discontinuation does not affect data-access rights to the extent required by applicable law. Third-party connectivity, platform or integration charges may still apply.
9. Contact and complaints
Questions and data-access requests: support@aseko.cloud. The User also has the right to lodge a complaint concerning an alleged infringement of the EU Data Act with the competent authority designated under Article 37 of the EU Data Act, including the competent authority of the Member State of the User’s habitual residence, place of work or establishment.