End User License Agreement

Version 5, effective from 7. 9. 2026 and, for each User, upon acceptance.

Concluded between ASEKO and the User to obtain and use ASEKO Applications through the App Store, Google Play Store and the ASEKO web interface. By downloading, installing, accessing or using the Apps, and in particular by accepting this Agreement in an Application or User Account, you agree to its terms. If you do not agree, you may not use the Apps.

KEY TERMS SUMMARY FOR USERS

The following points highlight terms that may be particularly important or unexpected. They do not replace the full Agreement.

Free access, duration and changes. Pool Remote, Pool Live, Aseko.cloud and supported official ASEKO API access are provided without a License or subscription fee. The License continues while the Agreement is in force, but Applications, functions and services may be limited, changed, suspended or discontinued, and ASEKO may terminate the Agreement, as set out in Articles 3 and 6. Separate exclusively professional or enterprise applications are not included and may be subject to payment and separate terms.

Updates and availability. ASEKO promises necessary updates during the Agreement, but not new features, optional upgrades or compatibility with every device or technical environment, and does not guarantee uninterrupted or error-free operation.

Safety, accounts and third parties. The User must verify that remote operations are safe. User Accounts may be suspended or restricted under Article 7. Third-Party Applications, integrations and shared access are activated at the User’s request, and third parties remain responsible for their services and further data processing.

Liability and User responsibility. Article 10 excludes or limits ASEKO’s liability to the maximum extent permitted by law, including for specified indirect losses and damage caused by the User or third parties. The User may be required to cooperate and compensate ASEKO for reasonable claims, losses and costs arising from breaches or unlawful conduct for which the User is responsible. Mandatory consumer rights remain unaffected.

Business Users. For Users acting in connection with their trade, business, craft or professional activity, Sections 2389a through 2389u of the Czech Civil Code are excluded to the maximum extent permitted by law, and ASEKO’s total aggregate liability, including for direct loss, is limited to EUR 150 for the entire term of the Agreement, subject to mandatory law and protections for weaker parties.

Available Data. ASEKO may use Available Data for the purposes in Article 13, including operating, improving and developing products and services. Historical data may be retained only for the stated period and not indefinitely. The User may access and request sharing of Available Data through the supported methods but must not use them to develop a competing connected product.

Amendments, law and courts. ASEKO may amend the Agreement and require acceptance of an updated version. Czech law applies and, subject to mandatory jurisdiction rules, disputes are assigned to the courts having jurisdiction at ASEKO’s registered office.

I have read the Key Terms Summary and agree to the ASEKO End User License Agreement, Version 5. If I use the Applications for business or professional purposes, I expressly accept Article 2.5, including the exclusion of Sections 2389a through 2389u of the Czech Civil Code, and the EUR 150 aggregate liability limit in Article 10.8. The summary does not replace the Agreement.

1. Definitions

In this Agreement, the below terms shall have the following meanings:

• The Apps or Applications collectively mean Pool Remote, Pool Live and Aseko.cloud as described in this Agreement. They do not include any separate professional, enterprise or other product/application or service that ASEKO may offer under separate terms.
• ASEKO Cloud refers to cloud services, servers, web interfaces, databases, APIs, and other online features operated or provided by ASEKO in connection with the Applications and ASEKO Devices, particularly for remote access, viewing current and historical data, alerts, graphs, remote control, supported integrations, data export, account management, and related digital services.
• The App Store is a digital distribution platform operated by Apple Distribution International Ltd. (or other group company depending on the User’s location) that enables the download and purchase of digital software and applications for Apple devices running iOS, iPadOS, watchOS and macOS.
• ASEKO Devices Data means data generated through the use of a connected ASEKO Device that is available to ASEKO, in particular measured values, status values, alarms, operational data, and related metadata.
• Related Services Data means data generated through the use of ASEKO Applications and other digital services related to the ASEKO Device, in particular information regarding settings, manual interventions, timeline records, user configurations, requests, accesses, and other operational data related to the provision of the Applications.
• Available Data means ASEKO Devices Data and Related Services Data that is available to ASEKO and that may be made available to the User or a third party to the extent provided for by applicable laws, in particular Regulation (EU) 2023/2854 on harmonized rules for fair access to and use of data (“EU Data Act”).
• API Documentation means the official ASEKO documentation containing instructions and technical requirements for use of the supported ASEKO API endpoint to integrate selected data generated by internet-connected ASEKO Devices into Third-Party Applications in accordance with Article 5, as made available by ASEKO through the User Account, Website, another designated interface and HERE.
• Google Play is a digital distribution platform operated by Google LLC; Google Ireland Limited; or Google Asia Pacific Pte. Limited (depending on the User’s location), enabling the download and purchase of digital software and applications for Android devices.
• License means a sub-license to use the Applications granted to the User under the terms of Article 3 and 4 of this Agreement.
• Provider or ASEKO means ASEKO, spol. s r.o., with its registered office at Maternova 610/5, Kunratice, 148 00 Prague 4, Czech Republic, ID No.: 40766471, VAT No.: CZ40766471, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 2870.

 Contact details:

Address for the delivery of documents: Vídeňská 340, 252 50 Vestec u Prahy, Czech Republic

Phone: +420 246 083 600

General e-mail: aseko@aseko.cz

Support: support@aseko.cloud

• User means any natural or legal person who downloads, installs or uses the Applications as an end user.
• User Account means a user account created by a User to access and use the Applications.
• Civil Code means Act 89/2012 Coll., the Civil Code, as amended.
• Platform means App Store and Google Play together.
• Pool Remote is a mobile application that, in combination with intelligent LAN ASIN Pool Controller or in combination with ASIN AQUA Pro, ASIN AQUA Home Pro, ASIN AQUA Salt Pro, ASIN AQUA EOx Pro Controller, allows the control of pool components for owners of selected ASEKO Devices.
• Pool Live is a mobile app that displays pool data measured by ASIN AQUA (internet connected device). The app allows you to set up alerts for exceeding the limits of certain measured parameters. It displays the current parameters and a history timeline.
• cloud is an ASEKO web application accessible via a web interface with identical features to Pool Live. The Web Application also allows you to monitor pool parameters and technology status in real time in detailed graphs and manage a User Account that is common to all Applications.
• Web interface or Website means http://aseko.cloud.
• aseko.cloud is a web-based application accessible via a web interface that serves as a single place where the user manages their personal data across ASEKO applications (Pool Remote, Pool Live, Aseko.cloud).
• The Agreement means this agreement.
• Related Services mean the Applications, ASEKO Cloud, and other ASEKO digital services connected to the ASEKO Device that enable, support, or extend the digital, online, or remote functions of the ASEKO Device, in particular data display, history, alerts, remote control, account management, integrations, data export, or other cloud functions. Related Services are not a prerequisite for the basic local operation of the ASEKO Device, unless expressly stated otherwise for a specific device.
• ASEKO Device means the physical products of ASEKO pool technology, a list of equipment can be found here https://www.asekopool.com/en/products-en/.

2. Introductory provisions
   • ASEKO is the authorized copyright holder of the Applications, including all textual and graphical content, logos and software. In particular, ASEKO is entitled to grant Users permission to use the Applications.
   • This Agreement defines both the rights to use the Applications and other rules and conditions that the User must follow when using the
   • This Agreement is a legally binding document between ASEKO and the User. By explicitly confirming it by ticking the checkbox when first accessing an Application or when this Agreement is updated, the User confirms that they have read and understood this Agreement and agree to be bound by it. The User represents that they have legal capacity and authority to enter into this Agreement. A person accepting on behalf of a legal entity represents that they are authorised to bind that entity.
   • Mandatory rights granted to consumers under applicable law remain unaffected. The fact that an Application is provided without a monetary charge does not exclude consumer-protection rules that apply to digital content or digital services, including where the User provides personal data other than data processed exclusively to provide the service or comply with legal obligations.
   • If the User enters into this Agreement in connection with their trade, business, craft or professional activity and therefore does not act as a consumer, the Parties agree, to the maximum extent permitted by applicable law, to exclude the application of Sections 2389a through 2389u of the Civil Code. The rights and obligations between ASEKO and such User in relation to the Applications shall be governed primarily by this Agreement, without prejudice to applicable mandatory law.

3. Availability, changes and discontinuation of the Applications
   • The Applications and the supported ASEKO API functionality covered by this Agreement are provided without a subscription or License fee. The User may nevertheless incur charges from third parties, including internet, mobile network, device, platform or Third-Party Application providers. No fee-based exclusively professional, enterprise or other future product is included in this Agreement.
   • Access to particular functions depends on the type and configuration of the ASEKO Device, technical compatibility, the User’s internet connection, supported operating systems and browsers, security requirements, and the continued availability of the relevant Application or cloud function. ASEKO does not promise that every function will be available for every ASEKO Device.
   • ASEKO may suspend, modify, add or remove functions, introduce proportionate technical or usage limits, or discontinue an Application, ASEKO Cloud function or API, where reasonably justified, including for the following legitimate reasons:

1. Compliance with legal requirements,
2. Changes to the technical parameters and characteristics of end ASEKO Devices,

• Ensuring the security, stability, and interoperability of Applications, ASEKO Cloud, ASEKO Devices, or ASEKO’s internal systems,

1. Improving the existing features of the Applications, ASEKO Cloud, or ASEKO’s internal systems,
2. Changes in operating, maintenance, security or support costs;
3. Changes to ASEKO’s product offering, technical solution or support model, provided that any adverse change is proportionate and takes account of the User’s legitimate interests; or

• The relevant Application, function, technology or ASEKO Device reaching the end of its supported life.

• ASEKO will inform Users clearly and comprehensibly of changes to the Applications. Notice of a change that benefits the User or does not materially adversely affect the User’s access to or use of the Applications may be provided through the Application, Web Interface, release notices or another reasonable channel. For a material adverse or restrictive change or planned discontinuation, ASEKO will provide reasonable advance notice through the Application or Web Interface and, where required by applicable law, by email or another durable medium, ordinarily at least 30 days before the change takes effect. A shorter period may be used where permitted by applicable law and necessary to comply with law, address security risks, protect service stability, respond to a third-party dependency outside ASEKO’s control, or for another urgent and legitimate reason.
• If the User does not agree with a material adverse or restrictive change, the User may terminate this Agreement at any time. As the Applications covered by this Agreement are provided without a License or subscription fee, termination does not give rise to a refund. This does not affect any mandatory remedy available under applicable law or any separate rights relating to a historic payment made under earlier terms.
• ASEKO may require the User to accept the current version of this Agreement, complete reasonable account or device verification, install necessary updates, or comply with security requirements before access to some or all functions is enabled or restored.
• A suspension, restriction, change or discontinuation does not affect the User’s rights to access Available Data to the extent required by applicable law. ASEKO may maintain a limited User Account or another reasonable interface for account management, legal notices and the exercise of data-access rights where required.
• If the License ends or access is suspended, restricted or discontinued, Articles 6, 8.3 and 13 continue to apply to the extent stated in this Agreement or required by applicable law.

4. License
   • Subject to the terms and conditions set forth in this Agreement and provided that the User complies with them, ASEKO grants the User a License to all parts of the Applications, including primarily computer software and literary and graphic works.
   • ASEKO grants the License as a non-exclusive and worldwide License. The User is entitled to use the Applications by displaying and further use on a mobile or other device in the amount of one Application.
   • The User is entitled to create a backup or other copy of the Apps on one or more of his mobile or other devices that he owns or controls. The User is further entitled to reinstall the Apps on such devices.
   • User is not authorized to sublicense, transfer or assign or otherwise provide the License or any portion thereof to any third party, except for:
     • provision of access to the Application to User’s family members, employees or similar associates or contractors, or to a service provider for User’s pool unit;
     • use of the officially provided interface (API) for the integration of selected data from ASEKO Device into Third-Party Applications in accordance with Clause 5 of the Agreement.

However, the User shall ensure that access to the Application is not leaked, disclosed or illegally distributed by such persons.

• The User is entitled to use the License for internal non-commercial purposes only. A non-commercial purpose is a use outside a profitable activity based on either an employment relationship or a contractual obligation. Providing a professional service contractor with access to the User’s pool unit to use the Application in the course of providing such services to the User shall not be considered commercial
• The License is granted when the User installs or first accesses an Application and, where required, creates a User Account and accepts this Agreement. The License continues for as long as this Agreement remains in force and ends when this Agreement is terminated in accordance with Article 6. The License has no fixed expiry date. This does not constitute a commitment that any particular Application, cloud function, API, operating-system version or ASEKO Device will remain available, operated or supported indefinitely.
• The License and the Applications covered by this Agreement are provided without a License or subscription fee. ASEKO may offer separate products or services under separate terms, which may be subject to payment and will require separate acceptance by the User.

5. Integration with third party applications
   • Within the scope of the Applications’ supported features, the User may, at their own request, connect an ASEKO Device assigned to a specific User Account with third-party applications, products, or services (“Third-Party Applications”) via an officially provided ASEKO interface, specifically the ASEKO API endpoint.
   • Connection via the API enables integration of selected ASEKO Device data to the extent technically supported by ASEKO and configured or authorised by the User. ASEKO does not charge the User or the selected data recipient a separate subscription or API-access fee for the supported API functionality covered by this Agreement. Reasonable technical, security, authentication, rate and fair-use limits may apply, and third parties may charge their own fees.
   • The scope of data to be transferred is determined by the User within the integration settings. ASEKO does not transfer any data to third parties without the User’s active consent, unless such transfer is required by law. Integration allows only the display of selected data; remote control of ASEKO Devices via Third-Party Applications is not possible within the scope of integration.
   • When performing the integration, the User is required to proceed in accordance with the API Documentation and to use a unique API key, which the User must generate in their User Account profile. The User acknowledges that the API key enables access to selected data from ASEKO Devices. The User is required to protect the API key and the Applications from loss, misuse, or unauthorized disclosure. If the User discloses the API key to a third party, they do so at their own risk. ASEKO is not responsible for how a third party handles the API key or the disclosed data.
   • ASEKO provides only a technical interface (API) enabling integration and does not guarantee the compatibility or functionality of the integration with specific third-party Applications; ASEKO is not responsible for the functionality, availability, security, compatibility, or legal compliance of Third-Party Applications, nor for the further processing of data by a third party after it has been made available. The relevant third party is responsible for the further processing of the data, and its own terms and conditions and privacy policy may apply to such processing.
   • The User may terminate a supported integration at any time through the settings in the Application or User Account, provided that such an option is technically available. Termination of the integration will result in the cessation of further data transfer via that integration.
   • This section does not affect the User’s rights to access the Available Data or to make it available to a third party pursuant to Section 13 of this Agreement and applicable laws, in particular the EU Data Act.

6. Duration of the Contract
   • The User may terminate this Agreement at any time without giving a reason, with immediate effect, including by deleting the User Account where that option is available. Termination does not give rise to a refund because the Applications covered by this Agreement are provided without a License or subscription fee. Mandatory rights and any separate rights relating to a historic payment remain unaffected.
   • ASEKO may terminate this Agreement or discontinue an Application in accordance with Article 3, including where ASEKO ends the relevant service or support, where continued operation is no longer technically, legally, securely or commercially reasonable, or where the User materially or repeatedly breaches this Agreement. Except in urgent cases or in the event of a material breach, ASEKO will provide reasonable advance notice. Mandatory rights under applicable law remain unaffected.

7. User Account
   • The User is obliged to create a User Account when logging into the Application for the first time according to the instructions contained in the Application. Each User may have only one User Account.
   • It is possible to assign any number of ASEKO Devices owned by the User to a User Account. The User hereby declares that he/she is the proper owner of all added ASEKO Devices.
   • The User Account enables the User to access the Applications, manage settings, personal and other data relating to the User and ASEKO Devices, manage assigned ASEKO Devices and permissions, and access supported data and integration functions. No payment details are required for the Applications covered by this Agreement.

The User Account may be used to authenticate the User and ASEKO Devices, manage consents and settings, accept current terms, obtain information about Available Data, and exercise rights to access Available Data or make it available to a third party, subject to technical availability and applicable law.

• The User may, at their own risk and responsibility, send an invitation to a third party, on the basis of which the third party will create a User Account (or log in to an existing User Account) and will be granted access to control the selected ASEKO Device. The owner of the unit always remains the User who sent the invitation.
• The User undertakes to provide ASEKO with true and not misleading information when creating a User Account and using the Application.
• ASEKO may suspend, limit or disable access to the User Account and, where proportionate, terminate this Agreement if the User materially or repeatedly violates this Agreement or if this is reasonably necessary to protect security, service stability, ASEKO Devices, other users or legal compliance.

Any suspension or restriction does not affect the User’s ability to use a limited User Account or another reasonable interface to the extent required for account management, legal notices or the exercise of rights to Available Data under applicable law.

• The User may delete the User Account and related data at any time, subject to applicable ASEKO retention obligations. Before deletion, the User will be informed that deletion will end access to functions requiring the User Account and may irreversibly delete settings, history or other data. The User should export any data they wish to retain before deletion.

8. Updates and upgrades
   • During the term of the Agreement, ASEKO will provide and notify the User of updates that are necessary to keep the Applications in conformity with this Agreement and applicable mandatory law, including necessary security, compatibility, maintenance and defect-correction updates. The User must install such updates without undue delay and follow the installation instructions and notices concerning the consequences of not installing them.
   • Unless expressly agreed otherwise, ASEKO does not undertake to provide feature upgrades, enhancements, optional updates, new functions or compatibility with new devices, operating systems, browsers or Third-Party Applications. If the User fails to install a necessary update within a reasonable time, ASEKO is not responsible for a defect caused solely by that failure, provided that the User was properly informed of the update, the consequences of not installing it and the installation instructions.
   • After termination of this Agreement, the User is no longer entitled to use the Applications and must cease use and uninstall locally installed Apps. ASEKO does not warrant that an App will continue to function after termination. This does not affect access retained to comply with applicable law, including access to Available Data.

9. Restrictions
   • The User is not entitled to, except for the statutory minimum scope under Czech law:
10. Use the Apps for any unlawful purpose;
11. Modify or tamper with the Apps or the Web Interface, rent, lease, loan, reproduce, modify, adapt, create derivative works from, distribute, sell or transfer the Apps or any portion thereof, or combine them with other works;

• reverse engineer, decompile, disassemble, modify, translate or attempt to discover the source code of the Applications or extract data from the Applications using automated systems. This does not affect the User’s right to use the official means of accessing data provided by ASEKO, in particular the export of Available Data, the official API, the User Account, or any other procedure established by ASEKO in accordance with this Agreement and applicable laws;

1. remove or obscure any proprietary or other intellectual property notices contained in the Apps or on the Web Interface;
2. use the Web Interface in a manner that could damage, disable, overburden or impair any ASEKO server or networks connected to an ASEKO server or interfere with the use and enjoyment of the Web Interface by other Users;
3. upload or otherwise transmit through the Web Interface or the Applications potentially destructive, disruptive or otherwise harmful programs, files or code, including viruses, Trojan horses, worms, cancelbots, time bombs or any other form or marking of files or programs (malware) that may damage, disable or alter the operation of any computer or network that is the property of ASEKO or any third party;

• attempt to compromise or impair the security, integrity or availability of the Web Interface or the Applications, User Accounts, passwords, servers or any networks connected to or accessible through the Web Interface, or otherwise damage or otherwise misuse them.

• The User is not entitled to do anything specified in Art. 1. if the law of another country applies to this Agreement and the terms of the License, unless the User is expressly permitted to do so by that other law, and at the same time the other law does not enable to exclude or restrict that possibility.

10. Limitation of the liability
    • To the maximum extent permitted by applicable law, ASEKO shall not be liable for any indirect, incidental, special or consequential loss or damage, loss of profit, revenue, business, contracts, anticipated savings, business opportunity, goodwill or reputation, business interruption, or loss, corruption or restoration of data arising out of or in connection with the use, inability to use, interruption or unavailability of the Applications, ASEKO Cloud, the supported ASEKO API or Related Services. Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer rights.
    • To the maximum extent permitted by applicable law, ASEKO shall not be liable to the extent that any damage to an ASEKO Device, other equipment, health, property or the environment is caused or contributed to by:
11. improper installation, configuration, connection, operation or maintenance of an ASEKO Device or other equipment by the User or a third party;
12. failure by the User or a third party to follow applicable instructions, technical documentation, warnings, safety requirements or technical specifications;

• use of an ASEKO Device, the Applications or connected equipment contrary to their intended purpose or outside their supported technical environment;

1. an unauthorized intervention, modification or setting made by the User or a third party; or
2. the User’s failure to verify that the requested operation is appropriate and safe in the particular circumstances.
   • The User shall comply with all applicable legislation, safety guidelines, technical documentation and general safety principles when using equipment controlled or monitored through the Applications. Before using a remote-control function, the User shall verify, to the extent reasonably possible, that the relevant ASEKO Device, its installation, its current condition and the requested operation comply with the applicable requirements and do not endanger persons, property or the environment. The Applications do not replace proper installation, maintenance, required safety equipment or appropriate on-site supervision.
   • ASEKO shall not be liable to the extent that any damage is caused by changes to settings, parameters or functions made by the User or a third party, including settings made through remote access or a shared User Account.
   • The Applications, ASEKO Cloud and the supported ASEKO API covered by this Agreement are provided without a License or subscription fee. Subject to ASEKO’s express obligations under this Agreement, including its obligation under Article 8.1 to provide and notify the User of necessary updates during the term of this Agreement, and subject to applicable mandatory law, the Applications, ASEKO Cloud, the supported ASEKO API and Related Services are provided on an “as is” and “as available” basis. ASEKO gives no warranties, guarantees or commitments beyond those expressly stated in this Agreement or required by applicable mandatory law and does not guarantee uninterrupted or error-free operation or compatibility with every ASEKO Device, operating system, browser, network, Third-Party Application or other technical environment. Functionality may in particular depend on a continuous internet connection of sufficient speed and capacity, electricity supply, mobile networks, Platforms and other systems outside ASEKO’s reasonable control. The User agrees to use the Applications solely at their own responsibility and risk.
   • The User acknowledges that integration with Third-Party Applications under Article 5 and the sharing of access to ASEKO Devices under Article 7.4 are activated at the User’s request and under the User’s responsibility. ASEKO is not responsible for the functionality, availability, security, legality or conduct of a Third-Party Application or another third party, or for the further use or processing of data by that third party after the data has been made available at the User’s request. ASEKO shall not be liable for damage caused by the acts or omissions of a third party, disclosure or misuse of an API key or access credentials by the User, or an integration or shared access configured or authorized by the User.
   • The User shall provide ASEKO with reasonable cooperation necessary to address any incident relating to integration, shared access, a User Account or use of the supported ASEKO API. To the maximum extent permitted by applicable law, the User shall indemnify ASEKO against third-party claims and compensate ASEKO for reasonable resulting damages, losses, liabilities, costs and expenses, including reasonable legal costs, to the extent arising from the User’s breach of this Agreement or applicable law, or from unlawful, improper or unauthorized conduct for which the User is responsible in connection with these functionalities.
   • If the User enters into this Agreement in connection with their trade, business, craft or professional activity and does not act as a consumer or, to the extent relevant under applicable law, as another weaker party, ASEKO’s total aggregate liability to that User arising out of or in connection with this Agreement, the Applications, ASEKO Cloud, the supported ASEKO API and Related Services, whether in contract, tort, negligence, breach of statutory duty or otherwise, including liability for direct loss or damage, shall not exceed EUR 150. This is a single aggregate limit for all events and claims arising during the entire term of this Agreement and not a separate limit for each event or claim.
   • The User shall take reasonable measures to prevent and mitigate any loss or damage and shall notify ASEKO without undue delay of any material malfunction, security incident, unauthorized access or other circumstance of which the User becomes aware and that may cause or increase loss or damage.

11. Further information for consumers
    • This article 11 applies only to Users in their capacity as consumers.
    • The application is used as a complement to ASEKO Devices that support Internet connectivity. ASEKO Devices that support Internet connectivity and are properly connected to the Internet via LAN cable send data to the server. The data is processed on the server and then displayed to the User in Applications. ASEKO Devices that support bidirectional communication (ASIN Pool, ASIN AQUA PRO) receive data from the ASEKO server to which they respond appropriately. Data is sent from the server on a regular basis or in case of specific actions triggered by the User in the Pool Remote application. The Pool Remote application is supplied to the User in factory settings and allows changing the units settings. Data history is retained for a limited period of time, typically 30 days. ASEKO is not responsible for incorrect installation of the unit or for incorrect settings or for unprofessional use of the Applications. The mobile Apps are for iOS or Android mobile devices only. The cloud web app is optimized for Safari and Google Chrome web browsers only. Compatibility of the Apps with other operating systems and other web browsers is not guaranteed.
    • The User expressly requests that access to the Applications begin immediately after conclusion of the Agreement. This does not limit any mandatory right of withdrawal or other consumer right that applies under the circumstances.
    • No License or subscription fee is charged for the Applications covered by this Agreement. The User may incur third-party connectivity, device, platform or Third-Party Application costs.
    • The User shall not incur any costs for the delivery of the Applications or any costs for the use of remote means of communication. Access to an internet network and/or an internet browser is required to use the Applications. The Web Applications are optimized for Google Chrome and Safari web browsers. Full functionality of the Applications is not guaranteed when using other web browsers. The Pool Remote App is intended for mobile devices only.
    • The current wording of this Agreement is available through the User Account or Web Interface and is also sent to the User by email or another durable medium where required by law.
    • The User may contact the Czech Trade Inspection Authority for the settlement of an out-of-court consumer complaint in the manner and under the conditions set out in the relevant legislation.
    • A consumer may report defects using the contact details in Article 1. ASEKO will handle the complaint, remedy any covered defect without charge and inform the consumer of the outcome within a reasonable time, taking into account the nature of the relevant digital content or digital service and the purpose for which it was required, and without significant inconvenience to the User. The consumer may terminate the Agreement or exercise another mandatory remedy where the defect cannot be remedied, is not remedied within a reasonable time, recurs, or is sufficiently serious. ASEKO will provide the User with confirmation of receipt and handling of the complaint as required by applicable law.

12. Personal data
    • The use of the Applications involves the processing of the User’s personal data by ASEKO. More detailed information on what personal data is processed, for what purposes, its security and further handling is available in the ASEKO Privacy Policy.
    • Where applicable, ASEKO will make available to a consumer, at their request and without charge, content other than personal data that the consumer provided or created when using the Applications, in a commonly used and machine-readable format, subject to the exceptions and conditions permitted by applicable law. This obligation does not apply to content:
13. which is unusable without the Application,
14. which relates exclusively to the User’s activities when using the Application,

• which the Provider has mixed with other data and can only be separated with unreasonable effort.

This clause does not affect the User’s rights to access Available Data from ASEKO Devices and Related Services under this Agreement and applicable laws, in particular the EU Data Act.

13. Access to Available Data
    • Where ASEKO acts as a data holder in relation to a connected ASEKO Device or a related service, ASEKO may collect, store, access, process and use Available Data only on the basis of this Agreement, the Privacy Policy, other applicable information provided to the User, and applicable law.
    • ASEKO may use Available Data to provide, operate, secure, maintain and improve the Applications, Related Services and ASEKO Devices; display measurements and status information; store history for applicable retention periods; provide notifications, diagnostics and support; troubleshoot incidents; protect service stability; manage User Accounts; develop products and services; and comply with legal obligations.
    • ASEKO may use non-personal Available Data only for the purposes and under the conditions agreed in this Agreement and other applicable ASEKO terms or otherwise agreed with the User. If Available Data contain personal data, processing is governed by the Privacy Policy and applicable data-protection law.
    • To the extent required by applicable law, including the EU Data Act, the User may access Available Data that ASEKO lawfully obtains or can lawfully obtain from the connected ASEKO Device or Related Service without disproportionate effort. Access through the Applications, User Account and supported official ASEKO API is provided without a separate License, subscription or API-access fee.
    • Available Data will be made accessible easily and securely, in a comprehensive, structured, commonly used and machine-readable format, together with metadata necessary to interpret and use it, and with the same quality available to ASEKO. Where relevant and technically available, access will be continuous and in real time. Reasonable authentication, security, rate and fair-use measures may apply, provided that they do not unlawfully hinder the User’s rights.
    • Where Available Data are not directly downloadable through the Applications, User Account or supported ASEKO API in the format required by applicable law, the User may submit a simple electronic request to support@aseko.cloud. ASEKO will make such data accessible without undue delay and free of charge in a comprehensive, structured, commonly used and machine-readable format, currently JSON, together with the metadata necessary for their interpretation and use, to the extent required by applicable law.
    • Current values may also be available directly on an ASEKO Device. Historical data may be stored in ASEKO Cloud only for the stated retention period. Nothing in this Agreement constitutes a commitment to store Available Data indefinitely.
    • At the User’s request and to the extent required by applicable law, ASEKO will make Available Data accessible to a third party selected by the User through the supported API or another reasonable method designated by ASEKO. The User must identify or authorize the third party and the relevant ASEKO Device and data scope. ASEKO may apply lawful identity, authorization, security, confidentiality and personal-data safeguards. Supported access under this Agreement is not subject to a separate fee charged by ASEKO; a third party may charge for its own service.
    • The User must not use Available Data to develop a connected product that competes with the connected ASEKO Device from which the data originate, or share the data with a third party for that purpose. The User and any data recipient must comply with the use restrictions imposed by applicable law, must not circumvent security measures, and must not use the data for unlawful purposes. Any data recipient must also refrain from deriving insights about ASEKO’s economic situation, assets or production methods where prohibited by law.
    • More detailed information required before conclusion of a contract for a connected ASEKO Device or Related Service—including the nature, format, estimated volume, generation frequency, storage and retention of data; access and sharing methods; ASEKO’s intended use; and contact and complaint routes—may be provided in a separate Data Notice, product documentation, the User Account or another durable and easily accessible form. Such information forms part of the applicable contractual information to the extent required by law.

14. Sales Platforms
    • This Agreement is subject to the limitations of the Platforms’ terms and conditions. In the event of a conflict between this Agreement and the Platform Terms, this Agreement shall prevail unless the terms of the applicable Platform preclude it.
    • The User acknowledges that this Agreement is concluded between the User and ASEKO, not the operators of the Platforms. The Platforms are not responsible in any way for the content of the Applications and their compliance with the law, the operation of the Applications, including the maintenance and support of the Applications or complaints of defects in the Applications. ASEKO (not the Platforms) is solely responsible for any infringement of third party intellectual property rights.
    • The User represents that he/she is not located in a region that is subject to U.S. Government sanctions or designated as a terrorist-supporting region and is not on any U.S. Government sanctions list relating to any individual.

15. Final provisions
    • ASEKO may amend this Agreement where reasonably necessary, including for legal, security, technical, operational or product-support reasons. ASEKO will notify the User of a material change through the Application or Web Interface and, where reasonably available or required by law, by email or another durable medium with reasonable advance notice. ASEKO may require the User to accept the updated Agreement before continuing to use the Applications. If the User does not agree, the User may terminate this Agreement and stop using the Applications. Mandatory rights remain unaffected.
    • Unless otherwise provided by law, this Agreement and the terms of the License are governed by the laws of the Czech Republic. Any disputes arising out of this Agreement shall be resolved by the courts in the Czech Republic having jurisdiction in the place where ASEKO has its registered office.
    • This Agreement is concluded and becomes effective for the User when the User installs or first accesses an Application and accepts it, or when an existing User accepts this version in an Application, User Account or Web Interface. ASEKO will record the accepted version, date and User Account and make the current Agreement available to the User.
    • In the event that any provision of this Agreement is found to be invalid or unenforceable, the other provisions of the Agreement shall remain unaffected.

Privacy Policy

Version 4.0, effective from 7. 9. 2026.

This Privacy Policy describes the types of data, including personal data (collectively, “Data“), that we process when you use the ASEKO Apps, Devices and ASEKO Websites (the “Services”), how we use and share that Data, and your options for accessing and updating the Data.

This privacy policy (“Policy” or “Privacy Policy”) may be updated from time to time. The applicable most recently posted version of the Privacy Policy at https://account.aseko.cloud/terms-of-service will apply. The Data Controller is ASEKO (as defined below).

Definition of

The following definitions are used in this Privacy Policy:

Applications or Apps means applications developed and provided to users by ASEKO, in particular ASEKO Pool Live, ASEKO Pool Remote and Aseko.cloud.

ASEKO means ASEKO, spol. s r.o., with registered office at Maternova 610/5, Kunratice, 148 00 Prague 4, Czech Republic, ID No.: 40766471, VAT No.: CZ40766471, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 2870.

Website. Any website that is owned by ASEKO, including but not limited to https://www.asekopool.com.

Terms of Use means the Terms of Use for the Applications available at https://account.aseko.cloud/terms-of-service.

Personal data means any data relating to an identified or identifiable natural person.

User Account means a user account created by a User to access and use the Applications.

ASEKO equipment means the physical products of ASEKO pool technology, a list of equipment can be found here https://www.asekopool.com/cs/products-cz/.

Any other terms used in this Policy shall have the same meaning as assigned to them in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR“).

Why we collect data and what we collect

We collect data for various reasons, for example:

1. a) to provide you with Services or information. We may collect data, including your Personal data, that is necessary to provide you with the Apps, support and Services, including to check the validity of the license and upgrades, provide support, report problems and bugs, and other processing related to your use of the Apps, Devices or ASEKO information. We may use the information we collect to develop and test the Applications. The personal data required to receive the Applications, support or Services is explicitly filled in when you create a User Account or is collected in the course of using the Applications. We may use third party service providers who act as data processors to assist us in providing the Apps to you or in our business. For example, we may use third party service providers to provide data storage and backup services. With your consent, your Personal data may also be transferred to third party service providers who act as independent data controllers and who provide products and services that complement the Apps (further processing of data by these service providers is governed by their privacy policies). The legal basis for this data processing is the performance of the contract between you and us.
2. b) to protect us from unauthorized use of the Apps or Services. We may collect information that is necessary to protect us from illegal or unauthorized use of the Apps or Services or that is necessary to ensure the security of the Apps or Services, including Personal Information provided by you (see above) and information collected in the course of using the Apps and Services. The legal basis for this processing is ASEKO’s legitimate interest in protecting you from unlawful use of the Apps and Services.
3. c) Data collected from visitors to the Website. As a visitor to our Website, ASEKO’s servers automatically record certain information such as your Internet Protocol (“IP”) address, your operating system, browser ID, your activity on our site, and other information about how you interacted with our Website. We may also collect this information through the use of cookies or other tracking technologies. We only collect personal information that is reasonable or necessary to fulfill the purpose of your interaction with ASEKO as a visitor to our Website. We anonymize the information we collect and use such anonymized information for statistical and market research purposes. We may compile aggregate statistics that allow us to understand how visitors use our Website or use the information we collect to operate the Website, market and advertise our activities and operations, and improve our design and content to better serve you. The legal basis for this data processing is our legitimate interest in improving the operation of our Website and in protecting the rights and interests of us and other users.

We may also use the following third-party service providers for these activities:

Anonymous analytics:

• Google – we use Google Analytics on our website.

1. d) for the purpose of promoting and selling ASEKO Products and Applications. We may use feedback you voluntarily provide to us about our activities. Subject to applicable law, we may use it in the form of quotes or otherwise in accordance with the Terms of Use. We may also use the data we collect and aggregate to help determine appropriate marketing and advertising for our activities. In doing so, we may share anonymous aggregated data with third parties to assist us in these efforts. The legal basis for this data processing is our legitimate interest in promoting and marketing our activities. We could provide you with a list of the third party service providers involved, if any, upon your request.
2. e) for ASEKO’s internal records and to protect the rights and interests of ASEKO and other users. We may collect information that is necessary to preserve evidence of any communications between you and us, your contact details and any problems or disputes between you and us. We may use and disclose this information if we believe, in our sole discretion, that it is legitimate and appropriate to protect our rights and interests and the rights and interests of other users of our Website, or if we believe that there has been a violation of this Privacy Policy that may affect ASEKO’s interests. The legal basis for this data processing is our legitimate interest in keeping internal records and protecting our rights and interests and those of other users.

(f) to fulfil the legal obligations set out by law. We may use and disclose your Personal data if required to do so by law, for example, in response to a court order or an administrative, tax or other proceeding. The legal basis for this processing is to comply with our legal obligations.

We may also use the following third-party service providers for the activities described above:

• Ecomail – a service for sending mass e-mail messages to Users in connection with the use of the Applications (their changes, changes to documentation, etc.).

You may object to the processing of your personal data for the purposes (b) to (e) at any time.

Some of the information listed below may constitute personal data if it relates to an identified or identifiable natural person, particularly if it is linked to a User Account, email address, ASEKO Device, or other identifier. The categories of data subject to processing may include, in particular:

• User identification and contact information, including first name, last name, email address, and phone number,
• Information about the User Account, login details, account settings, and associated ASEKO Devices,
• Identification and technical data of the ASEKO Device, in particular the serial number or other device ID, device name, device type, configuration, settings, and device status,
• Data generated or recorded during the use of ASEKO Devices and Applications, specifically measured values, status values, alarms, timeline records, user settings, notifications, manual user interventions, and operational data related to the use of ASEKO Devices,
• Data regarding the use of Related Services and Applications, specifically information about which Application the User is using, when they are using it, what requests or actions they perform within the Application, and related operational and diagnostic logs;
• Cookies,
• Technical data about the User’s device through which they use the Applications or Related Services, specifically the device type, platform, operating system, operating system version, device or browser identifiers, IP address, language, time zone, and connection data,
• Photos—if the Device’s barcode scanning feature is used, or if the User provides a photo to verify their relationship to an ASEKO Device,
• Your activity on our Websites and other information about how you interacted with our Websites,
• Data regarding transactions made in the Apps or through the Services, in particular purchases, transaction status, and billing-related information, provided that ASEKO does not collect the User’s credit card information,
• Data provided in email or other communications with ASEKO.

ASEKO does not require or collect payment-card details for the Applications covered by this Agreement. If ASEKO offers a separate paid product or service in the future, the applicable terms and privacy information will be provided before any payment details are collected or processed.

If necessary, we will ask you to consent to the collection and processing of your Personal Data as described above. This may be done on the Website or in the Applications, always in a clear and conspicuous manner. You can manage your Personal Data as described in the Transparency section below.

Children

Neither our Website nor the Services are intended or offered to children. If we become aware that a person under the age of 16 has provided information directly to us, we will endeavour to delete that information from our systems.

Transparency

To respect your privacy, we inform you before using your Personal Data about the categories of data we collect and the purposes for which we use it. We also inform you in the Policy about the data management options you have. We use this Policy, the Terms of Use, etc. for this purpose. If you wish to access and manage your data, you can do so by sending an email to aseko@aseko.cz through which you can update and manage your data. If you wish to receive more detailed information on this topic, please do not hesitate to contact us.

Sharing

The Personal data collected is shared with third parties in accordance with this Policy and the Terms of Use.

We may share your information with certain business partners and third parties who assist us with our business, such as service providers as directed by us. We do not grant these business partners permission to use or disclose personal information except as necessary to provide the Services for our or your benefit or to comply with legal requirements. We may also share your information with individual representatives of your company if you are acting within a legal entity. In addition, we may share Personal data with a third party expert (contractor) when providing technical support for the Apps or Devices.

Your Personal Information may also be shared with other organizations or individuals if we obtain your consent to do so.

We may also share your data with certain third parties where we are required to do so under applicable law (in particular with tax authorities or other government authorities exercising their legal powers) or where such sharing is necessary to achieve the purposes defined above (in particular with government authorities or, where applicable, with parties who are harmed by your wrongful conduct).

In accordance with the requirements of the California Consumer Privacy Protection Act (CCPA), you are hereby notified that ASEKO will not a) retain, use, sell or otherwise disclose any personal information for any purpose other than as described in this Policy; or (b) retain, use, sell or disclose such personal information outside of the direct relationship between you and ASEKO; or (c) use personal information other than as described in this Policy or the Terms of Use (ii) in any other specific agreement you have entered into with ASEKO.

Integration with third-party applications

In accordance with Clause 5 of the Terms of Use, the ASEKO Application may, at the User’s request, be integrated with Third-Party Applications via an API interface. In such cases, selected data (e.g., technical data about the pool equipment, such as water temperature, pH value, pump status, etc.) is transferred to the Third-Party Application.

Data transfer as part of the integration takes place based on the User’s active decision to enable the integration or provide an API key to a third party. If the transferred data constitutes personal data, the applicable legal basis for processing is determined in accordance with the GDPR.

Once the data has been made available to a third party, the third party is responsible for its further processing as an independent personal data controller. We recommend that the User familiarize themselves with the terms of use and privacy policy of this third party.

ASEKO does not transfer data to third parties without the User’s explicit decision to activate the integration.

Security and data storage

We understand that it is important that your data is kept secure and confidential and that it is stored in accordance with the GDPR. We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks associated with processing and the nature of the Personal Information. Only ASEKO’s internal and authorized persons have access to Personal Information, unless otherwise stated in this Policy.

We use partners to host our Websites and process your data in accordance with this Policy. When selecting partners, we check that they comply with the law and security standards to ensure that your data is stored in a secure location with appropriate security measures.

The current hosting partner is IXOXI s.r.o., ID: 28451082, Nad výpustí 142 149 00 Praha 4.

Location of stored Personal Data

All servers that contain Personal Data processed by ASEKO are located in the Czech Republic, in the TTC DC2 Prague Data Centre. The data backup is securely stored at ASEKO’s premises at Vídeňská 340, Vestec, 252 50, Czech Republic.

Transmission of your Personal Data

ASEKO may occasionally process or transfer some of your Personal Data (such as your name and email address) outside the EU. Any such transfer will be made in accordance with applicable data protection laws and this Policy and will be based on the relevant European Commission adequacy decision, in particular the standard contractual clauses published by the European Commission.

Data retention, withdrawal of consent, access to data and your rights

If at any time you decide to stop using the Apps or Services, you may request ASEKO to delete your data from our servers by emailing us at aseko@aseko.cz or through your User Account. Once the data is deleted, we may retain the data in pseudonymized form for record purposes regarding the deletion of the data. The deletion will be made within 24-48 hours so that it can be reversed in case of error by clicking on the link sent by email.

In general, we keep your data for as long as necessary to achieve the purpose for which it was collected. We may retain your information as necessary to comply with legal obligations and/or to defend ourselves in the event of a violation of the Terms of Use and/or this Policy. We may also keep copies of your information in Web logs and/or backups for security reasons, if this is stated in the Terms of Use or in the text of the consent received prior to collecting Personal data. These backups will not be accessible as separately identified information. In addition, we may retain data to protect against damages in the event of litigation in accordance with applicable law. Please note, however, that you must create a backup of all data you have placed on our servers in case it is lost. In the event that you stop using our Services, we will not be responsible for the preservation of any of your data.

Failure to log in to any ASEKO Application for a period of 2 years may result in removal of access to the User Account and Application and “pseudonymization” of personal data. The User will be given at least 2 months’ notice of this.

You can manage your personal data at aseko@aseko.cz or through your User Account at account.aseko.cloud. You are responsible for the accuracy of the Personal Information you provide to us. We expect you to review the Personal Information you provide to us and, if there is any discrepancy, update your Personal Information or report the discrepancy to ASEKO.

EU residents may request a copy of the information we hold about them in accordance with applicable law. To do so, please contact aseko@aseko.cz. We may charge a fee for this service in accordance with applicable law.

In addition to any other rights set forth in applicable local data protection laws, you have the right to: (i) request access to your Personal Data; (ii) request correction of your Personal Data; (iii) request erasure of your Personal Data; (iv) request restriction of the processing of your Personal Data; (v) request portability of your Personal Data; or (vi) object to the processing of your Personal Data.

• Right of access. You have the right to obtain confirmation from us as to whether or not your Personal Data is being processed and, if so, to request access to your Personal Data. Information about the processing of Personal Data includes the purposes of the processing, the categories of Personal Data concerned and the recipient or categories of recipients to whom your Personal Data has been or will be disclosed, etc. However, this right is not absolute and the interests of others may limit your right of access. You may also have the right to obtain a copy of your Personal Data being processed. We may charge a reasonable fee based on administrative costs for additional copies requested. This is without prejudice to any rights the User may have to access the Available Data under the EU Data Act, to the extent provided for by applicable law.
• Right to correction. You have the right to request us to correct inaccurate Personal Data. Depending on the purpose of the processing, you may have the right to have incomplete Personal Data completed, in particular by providing a supplementary statement.
• Right to erasure (right to be forgotten). In certain circumstances, you may have the right to request that we delete your Personal Data.
• Right to restriction of processing. In certain circumstances, you may have the right to request that we restrict the processing of your Personal Data. In this case, the Personal Data concerned will be marked and we may only process it for certain purposes.
• Right to portability of personal data. In certain circumstances, you may have the right to obtain Personal Data relating to you that you have provided to us in a structured, commonly used and machine-readable format and to transfer that Personal Data to another entity.
• Right to object. In certain circumstances, you may have the right to object at any time, on grounds relating to your particular situation, to the processing of your Personal Data by us and to request that we no longer process your Personal Data.

These rights can be exercised via the email address aseko@aseko.cz.

You can also contact ASEKO to obtain up-to-date information on the processing of your personal data and on all recipients of personal data.

You can file a complaint regarding the processing of your personal data with the competent supervisory authority for the protection of personal data, which in the Czech Republic is the Office for Personal Data Protection, located at Pplk. Sochora 727/27, 170 00 Prague 7- Holešovice, telephone number: +420 234 665 111. For more information, please visit https://www.uoou.cz.

Changes to this policy

This Policy is current as of the effective date listed above. We may change this Policy from time to time, so please check it periodically. We will post any changes to this Policy on the Website. If we make any changes to this Policy that materially affect our practices with respect to Personal Information we have previously collected from you, we will endeavor to notify you in advance of such change by highlighting the change on the Website.

Further information and contact

If you have any questions or concerns or believe that this Privacy Policy has been violated in any way, please notify us immediately at aseko@aseko.cz

Cookies and other tracking technologies used by ASEKO

Version 2.0, effective from July 1, 2026.

Terms used in this document have the same meaning as in the ASEKO Personal Data Processing Policy available at https://account.aseko.cloud/terms-of-service.

We use cookies to identify you when you visit our Websites, to provide the Services when you use our Websites, and to improve our Websites and the Services we provide (“Purpose“). The personal data collected by these technologies will be stored and processed for a maximum period of 2 years.

YOUR CONSENT/WITHDRAWAL OF CONSENT

We use essential cookies without the User’s consent because they are necessary for the Website to function and for us to provide the Services.

We use analytical, performance, functional, marketing, and other optional cookies only with your consent, if such consent is required under applicable law. You may grant, withdraw, or modify your consent at any time via the cookie banner or the cookie settings available on the Website.

Withdrawing your consent does not affect the lawfulness of processing carried out prior to its withdrawal. If you reject optional cookies or withdraw your consent, this may affect certain additional features of the Website; however, you will not be prevented from accessing the Website itself, unless such features depend on essential cookies.

You can also block or delete cookies through your web browser settings. Please note that blocking essential cookies may cause the Website or certain parts of it to not function properly.

THE TECHNOLOGIES WE USE

Cookies. A cookie is a small file of letters and numbers that we store on your browser or on your computer’s hard drive. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies when you visit our Website. There are two types of cookies:

Persistent cookies: these cookies remain on the user’s device for the time specified in the cookie. They are activated each time the user visits the Website that created the cookie.

Session cookies: these cookies allow website operators to link user actions during a browser session. A browser session starts when the user opens the browser window and ends when the browser window closes. Session cookies are created temporarily. When the browser is closed, all session cookies are deleted.

Clear GIF, pixel tags and other technologies. Clear GIFs are small graphic files with a unique identifier that have a similar function to cookies. Unlike cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on a website. In connection with the Website, we may use clear GIFs (called web beacons, web bugs or pixel tags) to, among other things, track the activities of visitors to the Website, to facilitate content management and to compile statistics about the use of the Website. We and our third-party service providers also use clear GIFs in HTML emails sent to our customers to track email response rates, determine when our emails are viewed, and track whether our emails are forwarded.

“FIRST” PARTY COOKIES AND “THIRD” PARTY COOKIES

In relation to whether a cookie is “first” or “third” party, reference is made to the domain that places the cookie.

First party cookies are cookies set by the website that the user is visiting at the time (e.g. cookies placed by us). Sometimes we may also use cookies to test new features of our Website on some of our users.

Third party cookies are cookies that are set by a domain other than the domain of the Website that the user is currently visiting. If a user visits a website and another entity sets a cookie through that website, it is a third party cookie.

HOW TO REMOVE AND BLOCK OUR COOKIES

You can block cookies by activating a setting in your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including cookies necessary for the operation of the Website), you may not be able to access all or some parts of our Website. Unless you have adjusted your browser settings to reject Cookies, our system will issue Cookies when you visit our Website.

WHAT COOKIES DO WE USE AND WHY?

In general, our Website uses Cookies to distinguish you from other users of our Website. Cookies used on our Website, whether used for service or commercial purposes, are categorized as follows:

1. a) Strictly necessary
2. b) Performance
3. c) Functional
4. d) Marketing and advertising targeting

“Strictly necessary” cookies provide functions without which our Website cannot be used for its intended purpose. These cookies are used exclusively by us and are therefore “first party cookies”. This means that all information stored in these cookies is returned to our Website. For example, a cookie may record that you are logged in to your User Account and you remain logged in when you visit various sub-pages of our Website. These cookies are therefore used to enable us to:

1. a) identify you the user as logged in to our Website,
2. b) ensure that you connect to the correct service on our Website when we make any changes to the operation of the Website,

(c) for security purposes.

Acceptance of these cookies is a condition of using the Website, so if you disable these cookies, the Website may not function properly and we may not be able to provide you with our Services.

Performance cookies collect information about how you use our Website, such as which pages you visit most often or whether errors occur. These cookies do not collect any information that can identify you and are only used to help us improve the performance of our Websites, understand what our users are interested in, and measure the effectiveness of our advertising.

We use performance cookies to:

1. a) Perform web analytics: to provide statistics on how our Website is used,
2. b) obtaining data on the number of Website users who have viewed a particular product,
3. c) help us improve the Website by measuring any errors that occur,
4. d) test different website designs.

Some of our performance cookies are managed for us by third parties. We do not allow third parties to use cookies for purposes other than those listed above.

Functional cookies are used to provide the Services or to remember settings to enhance your visit. We use functional cookies for the following purposes:

1. a) remember the settings you have used, such as layout, text size, language, preferences and colours,
2. b) remember whether you have dealt with a particular component or product list on the Website so that it does not appear again,
3. c) view when you are logged in to the Website,
4. d) provide and display embedded video content.

Some of these cookies are managed for us by third parties. We do not allow third parties to use cookies for purposes other than those set out above in the Services we provide to you.

Marketing and ad targeting cookies are used to identify a visitor’s interests and tailor advertising to their personal needs. This type of cookies are only used on the asekopool.com website.

Payments and historic refunds

Version 2.0, effective upon publication.

The Applications covered by the ASEKO End User License Agreement—Pool Live, Pool Remote and Aseko.cloud—are provided without a License or subscription fee. ASEKO does not accept new subscription payments for those Applications under the current terms. Any previously initiated subscriptions will not be renewed, and no renewal fees will be charged.

A User who believes that they were charged in error, or who has a question concerning a historic payment or refund under earlier terms, should contact support@aseko.cloud and provide the relevant order details. Any refund will be handled in accordance with the terms applicable at the time of purchase, the rules of the payment platform and mandatory law.